Refund Policy

At Aljory Marble, customer satisfaction is important to us. We specialize in custom quartz, granite, and quartzite countertop fabrication and installation services throughout Chicagoland. Because many of our products are custom-made and fabricated specifically for each project, our refund policy is outlined below to ensure transparency and clear expectations.
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Custom Countertop Orders
All countertop projects provided by Aljory Marble are custom fabricated based on approved measurements, material selections, edge profiles, and project specifications provided by the customer.
Once fabrication begins, custom countertop orders are generally non-refundable due to the personalized nature of the materials and manufacturing process.
This includes:
• Quartz Countertops
• Granite Countertops
• Quartzite Countertops
• Bathroom Vanity Tops
• Kitchen Countertops
• Commercial Countertops
• Custom Edge Profiles
Learn more about our Custom Fabrication and Countertop Installation services.
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Deposit Policy
A deposit may be required before material ordering, templating, or fabrication begins. Deposits help secure material inventory, fabrication scheduling, and project planning.
Deposits may become non-refundable once:
• Materials are ordered
• Templating is completed
• Fabrication work has started
• Custom materials are specially requested
Customers are encouraged to carefully review project details before approving fabrication.
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Cancellation Policy
Project cancellations requested before fabrication or material ordering may qualify for partial refunds depending on project status and incurred costs.
Once countertop fabrication has started, cancellations typically cannot be refunded due to labor, material preparation, and custom production expenses.
To request a cancellation, customers should contact our team immediately.
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Installation Concerns
If you experience issues related to countertop installation or workmanship, please contact Aljory Marble promptly. Our team will review concerns and make reasonable efforts to address installation-related issues when applicable.
Customer satisfaction and project quality remain important priorities for our company.
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Material Variations
Natural stone materials such as granite and quartzite may contain unique veining, movement, texture, and color variations. These natural characteristics are not considered defects and are part of the beauty of natural stone surfaces.
Customers are encouraged to review slab selections carefully before fabrication approval.
Learn more about natural stone standards through the Natural Stone Institute.
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Refund Processing
Approved refunds, when applicable, may require several business days for processing depending on payment methods and financial institutions.
Refund amounts may exclude:
• Material ordering fees
• Templating fees
• Fabrication labor costs
• Delivery expenses
• Installation scheduling fees
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Limitation Of Liability
Aljory Marble is not responsible for delays, damages, or project interruptions caused by circumstances outside our control, including supplier delays, natural disasters, construction delays, or customer-requested project changes.
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Changes To This Refund Policy
We reserve the right to update or modify this Refund Policy at any time without prior notice. Updated policies will be posted on this page with revised effective dates.
Customers are encouraged to review this policy periodically.
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Contact Us
If you have questions regarding this Refund Policy, please contact us:
Aljory Marble
Website
https://aljorymarble.com/
Address
4711 W 135th St Crestwood IL 60418
Phone
(708) 362-7674
Email
aljorymarble9446@gmail.com